SHIPPING

At Olive Anchor, every order is carefully prepared and packaged with the attention it deserves.

We want your experience with us to feel simple from the moment you place your order to the moment your jewelry arrives.

ORDER PROCESSING

Orders are carefully prepared during our regular business days.

Please allow the processing time shown at checkout before your order is shipped.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

DELIVERY

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are provided as a guide and may vary due to weekends, holidays, weather, carrier delays, customs, or circumstances outside of our control.

SHIPPING RATES

Available shipping methods and rates will be displayed at checkout before you complete your purchase.

Any applicable shipping charges will be clearly shown during checkout.

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with your tracking information.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, taxes, or import fees charged by their destination country.

These charges are determined by the destination country's customs authority and are not controlled by Olive Anchor.

RETURNS

FINDING THE RIGHT PIECE

We want you to love your Olive Anchor jewelry.

If your purchase isn't quite right, please review the return requirements below before sending your order back.

RETURN WINDOW

Eligible items may be returned within [X days] of delivery.

Items must be returned in their original condition and packaging.

Please confirm the exact return window and conditions before publishing this policy.

RETURN CONDITIONS

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging.

• Proof of purchase or order information may be required.

• Items that show signs of wear or damage may not be eligible for return.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return.

These may include:

• Earrings

• Personalized or customized pieces

• Gift cards

• Final sale items

Please check the product description and return policy before purchasing.

EXCHANGES

If you would like to exchange an eligible item, please contact us before sending your order back.

Exchange availability depends on product availability and our current return policy.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging, if applicable

Our team will review the issue and help you with the next steps.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

NEED HELP?

We're here to help.

If you have a question about shipping, returns, exchanges, or your order, please contact us.

Email: hello@oliveanchor.com

Please include your order number whenever contacting us about an existing order so we can assist you as quickly as possible.