FAQ,s

Orders & Products

How do I place an order?

Simply browse our collection, select your favorite piece, choose any available options, and click Add to Cart. Once you’re ready, proceed to checkout and follow the steps to complete your order.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible after placing your order. While we’ll do our best to help, changes may not be possible once your order has been processed.

How can I find the right piece for me?

Our jewelry is designed to be effortless and versatile. Explore our collections or layer different pieces together to create a look that feels uniquely yours.

Are your products suitable for everyday wear?

Our pieces are designed with everyday styling in mind. However, to keep your jewelry looking its best, we recommend following our care instructions and avoiding prolonged exposure to water, perfume, lotions, and harsh chemicals.

Shipping

Where do you ship?

We currently ship to the locations available at checkout. Shipping availability and rates will be displayed before you complete your order.

How long will my order take to arrive?

Orders are typically processed within the timeframe stated at checkout. Delivery times vary depending on your location and selected shipping method.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with tracking information, when available.

What should I do if my order is delayed?

If your order has not arrived within the expected delivery window, please contact our customer support team with your order number and we’ll be happy to help.

Returns & Exchanges

What is your return policy?

We want you to love your Olive Anchor jewelry. If you’re not completely satisfied with your purchase, please review our Returns & Refunds policy for information about eligible returns and the applicable timeframe.

Can I exchange an item?

Exchange availability depends on the item and your order. Please contact us before sending anything back so our team can guide you through the process.

What if my item arrives damaged?

If your order arrives damaged or there is an issue with your item, please contact us as soon as possible with your order number and clear photos of the product and packaging.

Jewelry Care

How should I care for my Olive Anchor jewelry?

To keep your jewelry looking beautiful, we recommend:

• Keep pieces away from water and moisture.

• Remove jewelry before swimming, showering, or exercising.

• Apply perfume, lotions, and beauty products before putting on your jewelry.

• Store each piece in a clean, dry place when not wearing it.

• Avoid contact with harsh chemicals and cleaning products.

Can I wear my jewelry in the ocean?

For the best longevity, we recommend removing your jewelry before swimming in the ocean or pool. Salt water, chlorine, and prolonged moisture may affect the appearance and finish of your pieces.

Payments

What payment methods do you accept?

Available payment methods will be shown securely at checkout and may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through Shopify's secure checkout system, and we do not directly store your complete payment card information.

Contact Us

Still have a question?

We’re here to help.

If you couldn’t find the answer you were looking for, reach out to our team and we’ll be happy to assist.

Email: hello@oliveanchor.com

Olive Anchor — Wear Hope.